Last Updated: March 30, 2025
At Glowishy, we strive to provide our customers with a seamless shopping experience. Below are our store policies related to orders, shipping, returns, and more. By placing an order with us, you agree to the following terms.
1. Order Processing
Once you place an order, we begin processing your items right away. Our processing time is typically 3 business days. This is the time it takes to pick, pack, and prepare your order for shipment. Shipping times will depend on the destination and the shipping method chosen.
2. Payment Methods
We accept payments through the following methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Other secure payment options available at checkout
3. Shipping & Delivery
We currently ship to the following countries:
- United States
- Canada
- United Kingdom
- Australia
- Japan
- South Korea
Shipping Times
- United States: Typically 7-14 days for delivery.
- Canada: Typically 10-15 days for delivery.
- United Kingdom: Typically 10-15 days for delivery.
- Australia: Typically 10-15 days for delivery.
- Japan & South Korea: Typically 10-15 days for delivery.
Please note that processing times may vary depending on the supplier, but Zendrop aims to ship all orders within 3 business days.
4. Refund & Return Policy
We want you to be fully satisfied with your purchase. If you experience any issues, here’s our refund and return policy:
Refunds
We issue refunds only when Zendrop is at fault. This includes:
- Order Delays: If an order is delayed beyond 60 days (45 days for U.S. orders, 110 days for Brazil).
- Damaged Products: If the product arrives damaged, we will issue a full refund or send a replacement.
- Incorrect or Missing Products: If the wrong product was shipped or an item is missing, we will offer a full refund or replacement.
Return Policy
We do not accept returns unless the product is damaged or incorrect. If this happens, please contact us with a photo or video of the issue within 14 days of receiving your product.
5. Cancellations
Orders can only be canceled before they are processed and shipped.
6. Privacy Policy
We value your privacy. Your personal information will only be used to fulfill your order and communicate with you regarding your purchases. For more details, please refer to our Privacy Policy.
7. Terms & Conditions
By using our website and placing an order, you agree to our Terms & Conditions. These terms govern the relationship between you and Glowishy.
If you have any questions or concerns regarding your order, please feel free to contact us at:
- Email: contact@glowishy.com