Glowishy Store Policies

At Glowishy, we are committed to offering a seamless and secure shopping experience to all of our customers across the globe. By placing an order on our website, you agree to the following store policies, in compliance with European Union regulations.

1. Order Processing

  • Orders are processed within 1 to 3 business days.
  • Processing includes quality inspection, packaging, and preparing your shipment.
  • You will receive an order confirmation email and, once shipped, a tracking number.

2. Payment Methods

We offer secure and encrypted payment options, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Other region-specific gateways depending on your location
  • Google Pay
  • Apple Pay

All transactions are processed in accordance with PCI DSS standards.

3. Shipping & Delivery

We currently ship to 30+ countries, including the EU, UK, USA, Canada, Australia, and more.

Shipping times vary depending on the destination and warehouse location:

  • From local/European warehouses: 3 to 10 business days
  • From overseas warehouses (e.g., China): 10 to 25 business days

You will receive a tracking number by email once your order has shipped.

Important Notes:

  • Delivery times may be affected by customs clearance, local holidays, or carrier delays.
  • Glowishy is not liable for delays beyond our control (force majeure).

4. Refund & Return Policy

We aim for 100% customer satisfaction.

Refunds

Refunds or replacements will be issued in the following cases:

  • Order not delivered after 45 business days from shipment.
  • Damaged or defective products upon arrival (photo or video evidence must be submitted within 14 days of delivery).
  • Incorrect or missing items (must be reported within 14 days).

Refunds will be processed to your original payment method.

Returns

Returns are accepted only if the item is defective, damaged, or incorrect.
Returns due to change of mind are not accepted.

  • All return requests must be submitted via email within 14 days of receipt.
  • Glowishy will cover return shipping for defective or incorrect items only.
  • Unauthorized returns will not be accepted.

To initiate a return, email us at 📧 contact@glowishy.com

5. Order Cancellations

  • Orders can only be canceled before they are processed and shipped.
  • Once the order is shipped, it cannot be canceled or altered.

6. Privacy Policy

We respect your privacy. All customer data is processed in accordance with the General Data Protection Regulation (GDPR).
We only use your data to fulfill your order and improve your experience.

Read our full Privacy Policy for more information.

7. Terms & Conditions

By accessing our website and placing an order, you agree to our Terms & Conditions, which include your rights under EU consumer protection laws.

8. Contact Information

If you have any questions about your order or our policies, feel free to reach out:

📧 Email: contact@glowishy.com
🌐 Website: www.glowishy.com